Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last updated: February 7, 2025
Introduction
Flarego Technologies Corp. ("Flarewifi," "we," "us," or "our") operates the Flarewifi platform and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
We serve both individual users (consumers using Flarewifi hotspots) and business customers (resellers, venue owners, and operators). This policy applies to all users of our services.
We are committed to complying with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as internationally recognized data protection principles including those aligned with the EU General Data Protection Regulation (GDPR).
Information We Collect
We collect different types of information depending on how you interact with our services:
Contact Information
When you reach out to us through our contact form, we collect your name, email address, and any message content you provide. This helps us respond to your inquiries and provide support.
Account Information
When you create an account, we collect your registration details including your name, email address, phone number, and login credentials. For business accounts, we may also collect business name and address.
Payment Information
When you make purchases, we collect billing details necessary to process your transactions. Payment card information is processed securely by our third-party payment processors and is not stored on our servers.
WiFi Usage Data
When you use Flarewifi hotspots, we may collect connection logs, session duration, bandwidth usage, and device identifiers (such as MAC addresses). This data helps us provide, maintain, and improve our services.
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to collect this information.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Flarewifi services
- To process transactions and send related information, including purchase confirmations and invoices
- To respond to your inquiries, comments, and support requests
- To send you service-related announcements, updates, and security alerts
- To send marketing communications (with your consent), which you can opt out of at any time
- To monitor and analyze usage patterns and trends to improve our services
- To ensure network security, detect fraud, and prevent unauthorized access
- To comply with legal obligations and enforce our terms of service
Information Sharing
We do not sell your personal information. We only share your information in the following circumstances:
Payment Processors
We share necessary payment information with trusted third-party payment processors to complete your transactions securely. These providers are contractually obligated to protect your data.
Analytics Providers
We use analytics services to help us understand how our website and services are used. These providers collect information about your use of our services in an aggregated and anonymized manner.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
Your data is retained for as long as your account remains active with us. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal or legitimate business purposes.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Under the Philippines Data Privacy Act and international data protection standards, you have the following rights:
- Right to Access: You can view your personal data through your account dashboard at any time.
- Right to Correction: You can update or correct inaccurate information in your account settings.
- Right to Deletion: You can delete your account through your account settings. This will remove your personal data from our active systems.
- Right to Object: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your preferences.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function properly, such as maintaining your session and security.
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.
Children's Privacy
Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
International Data Transfers
Flarewifi is based in the Philippines, but we may process your information in other countries where our service providers operate. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Flarego Technologies Corp.
Unit 5 & 7 GA Complex II, Juan Luna St.
Poblacion, Danao City, Cebu, Philippines
You can also reach us through our contact form. We will respond to your inquiry within 30 days.